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Vacancy Details

Safer Heroes - Home Assessment Volunteer

Working Pattern:
Flexible Hours
5-6 hours per day.
DBS Check:
Closing Date:
30/03/2018 at 16:59 PM

Safer Heroes Project:

The winter and spring can be a particularly vulnerable time for some of our older residents, especially if they’re housebound or isolated. This can lead to ill health and can be fatal.

We want to change that.

As a volunteer, you will work with us to provide a 360 degrees support for older people, helping ensure that they keep healthy, happy, resilient and safe in their own homes.

We are looking to train volunteers who can work with our project officer to do any one or more of the tasks below to support our most vulnerable clients. Volunteers will be assigned tasks based on their interest, time availability and skill set.

1.Conducting home visits/ checks and befriending.

Help the most vulnerable customers to minimise their chance of them falling by visiting their home to do a safety check. The volunteers will also become befrienders for those customers who are lonely and/or isolated, particularly young vulnerable adults and older people with dementia; and can offer advice and support to connect them to vital community services such as volunteering, ongoing befriending, IT lessons. Volunteers will also be trained as Digital Champions so that they can coach older people, if needed, on accessing services online.

2.Supporting via phone.

As well as offering friendship through the phone, the scheme will also help us to identify any additional support we can provide, e.g. repairs, issues with anti social behaviour, heating issues.

3.Admin & Coordination.

Supporting the project coordinator with back-office administration and coordination of the projects, helping ensure that the different strands of the programme run smoothly and all volunteers and stakeholders are actively engaged.

 Full training will be provided, so no experience is necessary! Just enthusiasm and interest in saving lives.


What we are looking for:

•  Reliable, hardworking and can commit at least 4 months to go through a structured programme of training and volunteering
•  Excellent communication skills – able to communicate effectively and clearly to a broad range of people through phone, email and face to face
•  Emphatic and a good active listener; able to provide support without judgement or coming across as patronising
•  Customer-focussed and able to make people feel at ease
•  Eager to learn new skills to help others
•  Can-do attitude, self-motivated and enjoys new challenges

 This may appeal to graduates or an experienced person with transferrable skills. However, we do not require specific experience or education as we will provide relevant training with qualification you need for this role. The role is fast-paced and stimulating, so while full training will be provided, volunteers with enthusiasm and the ability to learn fast would be essential.


What you can get in return:

•  Travel and lunch costs
•  Work experience with the Delivery & Engagement Team with work reference after the placement
•  Certified course on how to conduct a Home, Health and Safety Check
•  Money Mentor recognised qualification
•  Befriending and Vulnerability training
•  Access to other in-house bespoke training, eg. Employability, Health & Safety etc
•  Support to get into employment / apprenticeship / further volunteering


We offer reasonable travel and lunch expenses for our volunteers as well as additional training, where needed. We will make sure that our volunteers have adequate supervision from the ground staff, and also mentoring from the Volunteering programme & Employment team. We provide work reference for anyone who has volunteered with us. As the role involves regular contact with vulnerable adults, we will ask successful volunteer applicants to apply for a DBS check. We will process this and there's no cost to the volunteer. If the volunteer has current criminal convictions, we may ask them to declare them when they come in for a chat with us. Having a criminal record will not necessarily exclude them from volunteering with us or taking up this.

Equal Opportunities

At Optivo our aim is to have a diverse and inclusive workforce where people are respected for who they are. We embrace and celebrate cultural diversity in the workplace and value the strengths it brings us as an organisation. We believe that everyone deserves to be treated with respect irrespective of age, caring responsibilities, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. We treat everyone we house, serve, employ and work with fairly and expect and encourage others to do the same.

How to apply

To apply please click on this link: http://bit.ly/2vkZKE7

N.B - If you are successful, we will be holding an assessment day on the 18th January 2018 (this may be subject to change). You will also be require to complete training at the end of January for this role, dates to be confirmed.