Contract: 6 Months Fixed Term Contract
Optivo is a new housing associated formed in May 2017. It brings together the best of AmicusHorizon and Viridian Housing and is built on a shared commitment to building homes and communities that people love.
We’re one of the largest housing providers in the UK with over 44,000 affordable homes in London, the South East and the Midlands.
We give our people the opportunity for personal and professional growth and are committed to giving every employee the opportunity to build the career that they aspire to.
The Optivo Customer Service Centre is seeking to recruit three experienced customer service advisors to work in our extremely busy and demanding Contact Centre. You must be flexible to work shift patterns between 8am to 8pm Monday to Friday and 1 Saturday out of 4 between 9am to 1pm . Customer satisfaction is one of our key priorities so a passion for delivering excellent customer services is essential to this role.
As a Optivo Customer Service Advisor your key role will be to deliver outstanding customer service by taking ownership and dealing effectively with customer requests and queries, seeing them through to completion. Handling between 40-60 inbound calls per day, you’ll process rent payments, low-level rent arrears, raise and schedule repair requests and deal with other general housing enquiries.
The role may also involve:
-Dealing with customers face to face on the reception
-Administration duties including sorting incoming post, batch printing of letters, photocopying and scanning and indexing documents onto out Electronic document Management system.
-Responding to emails, Webchat and other social network access channels such as Facebook and Twitter.
-Making outbound calls for low level rent arrears and /or completing customer feedback surveys.
-Recording all customer contacts and requests for services, repairs, bookings and appointments using our IT systems – currently Contact Manager, Universal Housing and Intellect Repairs.
-Championing the Customer Care Standards to the rest of the business.
At Optivo our aim is to have a diverse and inclusive workforce where people are respected for who they are. We embrace and celebrate cultural diversity in the workplace and value the strengths it brings us as an organisation. We believe that everyone deserves to be treated with respect irrespective of age, caring responsibilities, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. We treat everyone we house, serve, employ and work with fairly and expect and encourage others to do the same.
How to apply
Please complete the application form online. The link to the form is below. If you take the option to register with us you can save your details and do not have to complete the form in one sitting.
If you are unable to use the online process please contact HrSupport@optivo.org.uk and we will send you an application pack